Refund Policy
Every order is made to order and produced by our print partner and vendor, Printful. Because each item is custom printed just for you, we do not offer refunds or exchanges for buyer's remorse, ordering the wrong item, or an incorrect or undeliverable shipping address provided at checkout.
Damaged, defective, or misprinted items
If your order arrives damaged, defective, or misprinted (for example a manufacturing flaw, warped or wrong print, or the wrong item), you are eligible for a free replacement or a refund. You do not need to ship the item back.
How to file a claim
- Contact us within 30 days of the delivery date (or the estimated delivery date for packages that never arrive).
- Include your order number and a clear photo of the issue.
- Submit a ticket at cassusmedia.com/support or call (910) 377-7337.
Claims are reviewed and processed through Printful's quality-guarantee policy. Once approved, your replacement is produced and shipped, or your refund is issued to your original payment method. Claims submitted after 30 days cannot be honored.
Lost in transit
If your package is lost in transit, contact us within 30 days of the estimated delivery date and we will work with Printful to reship your order.
Order changes and cancellations
Because items go into production quickly, we cannot guarantee changes or cancellations after an order is placed. Contact us as soon as possible and we will try to help before it enters production.
